International Team Trust Indicator (ITTI)

Introduction

Research indicates that there are clear links between trust and overall team effectiveness, levels of innovation and creativity, and a team’s readiness to adapt and accept change.

When working across different national boundaries the building blocks of trust are even less available. We tend to place higher initial trust with friends, family members or people who share our way of thinking and behaving. Foreigners don´t so easily fall into these categories.

Who is it for?

Based on these trust criteria, we use this process to identify levels of trust and the trust ´deficit´ within any given team or workgroup. Using the trust criteria outlined above, the ITTI can be used to assess levels of trust, and trust deficits:

between members of a team or work group.

between a team and the team leader.

between a team and the wider organisational environment in which it operates.

What are the benefits?

The ITTI provides some important benefits for all teams and work groups, but especially for those operating across boundaries of culture, language and distance. The ITTI assists in:

identifying the differing levels of trust disposition among the team members.

comparing the differing emphasis each team member gives to the carefully researched international trust criteria and by doing so highlighting the critical trust gaps between key relationships within the team.

Giving practical suggestions as to where the team needs to focus in order to build trust across the whole team.